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Terms and Conditions

  1. Introduction
    The service offered by MOOD CANDLES di Torelli Sara through the website moodcandles .it (hereinafter, the “Site”) is aimed exclusively at the final consumer, understood as a natural person who purchases the products for personal purposes, unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.
    MOOD CANDLES by Torelli Sara reserves the right not to process orders from persons other than the final consumer or which do not comply with these General Conditions of Sale.

  2. Age and Consent
    By placing an order through the Site, the customer declares to be over 16 years of age or, otherwise, to have obtained the authorization to process personal data from a parent or guardian, in accordance with art. 8 of Regulation (EU) 2016/679 (GDPR). The receipt of the order by MOOD CANDLES di Torelli Sara determines the conclusion of the contract.

  1. Availability and Nullity of the Order
    All items offered on the Site are available in stock at the time of publication. It is not possible to order unavailable products.
    In the event that, due to a simple error or inventory update, a product is not available after purchase, the order will be considered void.
    Payment should be made preferably at the same time as closing the transaction and, in any case, within 12 hours of receiving the order confirmation. After this period without receiving payment, the order will be cancelled.

  2. Payment and Security
    The Site uses cryptographic protocols for the transmission of payment data (card number, expiration date, security code), in order to prevent access by unauthorized third parties. This information will not be displayed or stored by MOOD CANDLES di Torelli Sara .
    Online payments are managed in compliance with current regulations on payment services and data security.

  3. Quality and Responsibility
    The products offered by MOOD CANDLES by Torelli Sara are selected according to rigorous quality standards. However, no responsibility is assumed for any differences in color, shade or characteristics due to the configuration of the device used by the customer or technical malfunctions.
    The liability of MOOD CANDLES di Torelli Sara for lack of conformity remains unchanged, pursuant to articles 128 et seq. of Legislative Decree 206/2005 (Consumer Code).

  4. Applicable Regulations
    These General Conditions of Sale are governed by the Italian legislation applicable to distance contracts with consumers, including:

  • Legislative Decree 206/2005 (Consumer Code), which implements European directives on consumer protection.
  • Legislative Decree 70/2003, on electronic commerce, which regulates the information to be provided to consumers and the contractual requirements of online services.
  • The rules on the protection of personal data (Regulation (EU) 2016/679 – GDPR, Legislative Decree 196/2003 and subsequent amendments and additions).
  • Legislative Decree 21/2014, which implements Directive 2011/83/EU on consumer rights, establishing clear rules regarding withdrawal, pre-contractual information and delivery of goods.

  1. Privacy Policy
    The personal data collected during the purchase process will be processed by MOOD CANDLES di Torelli Sara for the sole purpose of managing the order, as well as for administrative and accounting purposes, in compliance with the legislation on the protection of personal data. For more information, please consult the Privacy Policy available on the Site.

  2. Contacts
    For information, clarifications or assistance, the customer can contact MOOD CANDLES by Torelli Sara at the e-mail address info @moodcandles .it .

  3. Changes to the Terms
    MOOD CANDLES di Torelli Sara reserves the right to modify these General Conditions of Sale at any time by publishing the new version on the Site. The modifications will be effective from the date of publication and will apply to sales concluded after that date.